Conferences Donor Participation Project

Live Q&A with Jim Langley (2/10/21)

This session has passed. DPP members can access a video recording, slides, and other materials shared by the presenter. We also hold a small group discussion the week after every presentation for further discussion and networking! Make sure to sign up here to get access.

In this Donor Participation Project session, we’re honored to welcome Jim Langley, President of Langley Innovations, for a Live Q&A session.

James Langley is the President of Langley Innovations, a strategic consulting and training firm, which he founded to help institutions advance a philanthropic revolution. Over his career, James has worked with institutions across the country at different levels to help raise over $3 billion.

The Donor Participation Project (DPP) convenes fundraising professionals who are concerned about the nationwide decline in donor participation (20 million US households lost between 2000-2016). 

We believe this can be solved by changing our fundraising practices and want to learn from peers who are moving the participation needle.

Discuss this Topic with Jim Langley and Ask Questions During our February 10 Live Q&A

  • Please bring 2/3 questions prepared.
  • This event will take place over Zoom.
  • The session will be recorded and accessible post-event for DPP members only.

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    Conferences Donor Participation Project

    DPP Happy Hour

    Donor Participation Project participants got together on January 13, 2021 to share their experiences so far in their fiscal year.

    Learn more about the Donor Participation Project.


    Ask the Pros: #GivingTuesday social media tips?

    “We want to get more out of our Facebook and Instagram fundraising efforts for #GivingTuesday. Any tactical tips for standing out in those channels?”

    – Head of marketing / comms at a medium-sized Museum in the Northeast

    Louis Diez, Principal at

    Fundraising on Facebook/Instagram has fantastic potential but also a couple of issues that you and your development shop will need to look into. For some of them, you may need more time than between now (end of November) and Giving Tuesday. 

    The ideal way to go about it (which Facebook also prefers) is to set up an in-app fundraiser. Check out the instructions here. This lets people donate to your museum directly inside of Facebook. Facebook has insanely high engagement and people make donations through this medium. In addition, the platform prefers that you keep people inside of their ecosystem so the algorithm prioritizes these posts over posts that, for example, link people out to your giving form on your website. 

    Another benefit? Facebook covers the processing fees. 

    However, these are the issues I’ve come across in attempting to get set up to accept donations from Facebook fundraisers:  

    • Your page needs to be set up as a nonprofit. Among other requirements, someone from your organization (CEO/CFO) will have to provide their date of birth and social security number. 
    • There are different ways to receive the payments (read about them here). The only one that really works for a professional development operation is to accept Facebook Payments. You need to be able to identify, acknowledge, and build relationships with the people that give to you through Facebook.  

    In addition, here are some ideas that I’ve used successfully to fundraise through social media: 

    • Set up an email listserv/chat group (GroupMe/WhatsApp/Google Chat) of Social Media Amplifiers. This is a group of volunteers that is committed to supporting your posts on social by commenting/liking/tagging others during the big day. Throughout the day, staff or volunteers can go into this group and post the links of posts that the volunteers should engage with. 
    • Focus on engagement. Prioritize content that asks questions, gets people to tag each other, or is in video form (i.e. do several Facebook Live broadcasts with live fundraising updates). Also, be aware that Facebook Groups tend to have much higher engagement than Facebook Pages. I.e. create a closed group for museum donors. 
    • Do not always link out to your giving page. Posts that link out of the platform tend to not do as well.
    • Do come up with a hashtag for your Giving Tuesday effort.
    • Post much more content than you think is necessary. Further advice on this topic from Gary V here. There is no such thing as content fatigue on social media.
    • If your website has significant traffic, you could benefit from remarketing on Facebook. Also, if you have a sizable email list you can create a custom audience to advertise to. Stay away from Boosts, they are easy to do (and spend $$ on) but seldom have great fundraising results.
    • Finally, consider that email results–especially among your loyal donors–will still be much higher. You simply do not have enough control over who Facebook chooses to show your content to. 

    Originally posted at:

    Case Study Donor Participation Project

    W&M’s Successful Donor Participation Strategy

    Video only available to Donor Participation Project members.

    This session has passed. DPP members can access a video recording, slides, and other materials shared by the presenter. We also hold a small group discussion the week after every presentation for further discussion and networking! Make sure to sign up here to get access.

    Matthew Lambert, CEO, William & Mary Foundation, and Dan Frezza,  Associate Vice President for Strategic Operations & Annual Giving guided a Donor Participation Project session on the details of their successful alumni giving participation strategy during their last campaign.

    Some interesting takeaways were:

    • Every donor interaction mentioned the three campaign goals of increasing alumni engagement, increasing alumni giving participation, and reaching the campaign’s dollar goal.
    • They exploded their alumni engagement from about 10,000 touchpoints with alumni per year at the start of the campaign to over 30,000 by the last year of the campaign.
    • They grew their Class Ambassadors program from 200 to over 800 volunteers.
    • Their Giving Day also grew exponentially, and they viewed it as both an engagement and giving participation opportunity.
    • Leadership (President, Board, VP Advancement) must make participation a priority.
    • It is not a matter of either raising given dollar amounts OR achieving a participation goal, it has to be seen as giving AND participation.
    • Success requires a broad-based focus, across campus.
    • Diversification of the donor base is key (i.e. women in philanthropy, underrepresented populations).
    • The main indicators of giving habits are: giving history, consistency, frequency, and gift amount.
    • You must choose one among these three high-level goals: Retention, Reactivation, Acquisition. It will most likely be Retention.
    • With Reactivation, time is not on your side. After 5 years, donors are as likely to come back as a non-donor.
    • In the Acquisition bucket, newly graduated students were an important source of growth.
    • Key drivers of their success were: increased retention (year over year giving), increased gift frequency (within a year), stewardship of good behavior (i.e. consecutive giving society).

    Learn more about the Donor Participation Project and sign up here.

    Donor Participation Project Resources

    Monthly Giving: All or Nothing

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    Nicole Stern, membership director at WDSE WRPT Public Television joined the Donor Participation Project to share her knowledge of monthly giving fundraising.

    Monthly Giving with Nicole Stern, membership director at WDSE WRPT Public Television

    What is monthly giving?

    Monthly giving, also called sustainer giving or recurring giving, consists of setting up an automatically renewing monthly gift to a nonprofit. It is the equivalent of a subscription.

    What are the benefits of monthly giving for nonprofits?

    Monthly donors have both a higher retention rate as well as a higher lifetime value. Over time, these two facts compound to create important positive effects on the revenue available to fulfill your mission as well as your donor engagement efforts.

    How can I start a monthly giving program?

    You must embrace monthly giving as a new of doing business for your annual fund.

    Simply adding a checkbox under an existing online form is not enough. You must make it clear in all your outreach efforts (digital, mail, phone) that monthly giving is the default and best way to make a gift to your organization.

    Won’t monthly giving preclude me from requesting higher gifts from loyal donors?

    On the contrary, monthly donors are especially receptive to upgrade asks as well as to planned giving conversations. An established monthly giving program also frees up resources that you can invest in improved stewardship and more donor engagement.

    How hard is it to start a monthly giving program?

    These are the areas you need to pay attention to if you want to start a monthly giving program:

    • Executive buy-in. Use the data in the presentation above to make your case. A full re-orientation of your annual fund to monthly giving will require changes in all your operations and in your cash flow.
    • Gift processing. Monthly gifts turn one gift processing transaction into twelve. Fields may need to be added to code the gifts. For example, storing the credit card expiration date in your CRM can help you get ahead of credit card renewals.
    • Digital communications. Your main gift form will need to make it clear that monthly giving is the default and most convenient way to give.
    • Branding the program. Many organizations give a name to their monthly giving program (Sustainer Circle, Evergreen, etc.) to make it clear that this is something special.

    Donor Participation Project

    10/14/20 Lunch Analysis: Sustainer Giving, All or Nothing

    As part of the Donor Participation Project, this Lunch Analysis session will be guided by Nicole Stern, Membership Director at WDSE WRPT Public Television.

    Recurring (sustainer) giving has numerous advantages for your organization including predictable long-term revenue, increased donor loyalty, higher donor retention and lifetime value, and incredible upgrade potential. We’ll explore how to prepare your fundraising shop to implement a sustainer program, how to create and execute fundraising strategies to take advantage of this transformational way of giving, and how to avoid any potential pitfalls.

    Nicole was featured in an article on sustainer giving in the Chronicle of Philanthropy, which is included in the Required Preparation section below.

    Brainstorm and Discuss this Topic With Peers During our October 14 Lunch Analysis

    Lunch Analysis is a 45-minute meeting that is a part study group, part scholarly discussion, part brainstorming session, and part support group. Participation is open to all who fundraise or have fundraised at a nonprofit.

    Each Lunch Analysis covers a specific topic in donor participation and has required preparation and discussion. This one will be on October 14, 2020 at noon EST.

    Required Preparation

    Read the following three articles:

    Explore the PBS Sustainer Learning Center

    Jot down the answers to these questions:

    • Have you attempted to implement a sustainer giving program?
    • What results have you seen?
    • What internal or external resistance have you encountered?

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      Past Sessions

      8/19/20 Lunch Analysis: How We Gather (Millenial engagement, community-building)

      9/16/20 Lunch Analysis: Growing Engagement Among Underrepresented Groups

      Donor Participation Project Resources

      Growing Donor Engagement Among Underrepresented Groups

      This session has passed. Join the Donor Participation Project to get access to our resource library with session recordings, member chat, and other benefits.

      Our second Donor Participation Project meeting was about increasing representation and diversity in our donor populations.

      Guided by Patrick Powell, CFRE, MBA, we had a lively conversation and learned a lot.

      You can read and contribute to the session notes in this Google Doc.

      Additional insights:

      There was a common preconception in the industry: “It is going to take you so much longer to get a gift from a non-white donor.”

      As soon as I made it my intention to build relationships with Black donors, in that same year I raised close to $250k from 2-3 donors.

      It was about: 1) Getting in front of them to let them know that they were important to the institution, regardless of race or color, and that we recognize that they are making an impact and are making a difference as graduates; 2) Letting them know that we want to connect them and get them involved in whatever way is important to them; and 3) Asking them how do they want to put their stamp on an institution where, if they didn’t feel connected, we have a whole group of students who we don’t want to go through the same experience. Tell them, “You have the ability to change that.”

      Join the Conversation

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        Why Retain Donors?

        Recently, I was asked to do some simple modeling on the effect of retention rates on revenue.

        The results were surprising. You can read the post and resulting conversation here.

        The post author’s goal was to show what that investing in donor retention is better than investing in donor acquisition (getting new donors) OR donor extraction (getting more major gifts from your existing pool of prospects).

        The model is simplistic but the consequences for our engagement strategy are profound.

        Tale of Two Nonprofits

        We compared two nonprofits, one with high retention (90% retention rate) and low acquisition (1,000 new donors per year) and another with low retention (60%) and high acquisition (2,000 new donors per year). The high retention nonprofit grows and grows…

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        …while the low retention nonprofit stays the same, barely recovering the number of donors they lose every year.  

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        (For those interesting in playing with the numbers, the spreadsheet is freely availably here:

        To calculate revenue, I presumed that all donors start out as annual donors ($25/year) except for a small pool of donors who have been with the org for a while (5% of those who have given for three years or more) who then become major donors and make a $10,000 gift.


        Post-analysis, it was enlightening to think through the underlying assumptions. If this is so clearly a better strategy, why doesn’t everybody do it?

        • If you’re investing in retention, you’ll also need to invest in major gift capacity.

        If you decide that a high-retention strategy is for you, after seven years you’ll have a major donor pool that is five times bigger. 

        This means that you’ll also need to invest in gift officer, stewardship, and admin training/personnel to be able to proportionally maintain your ability to get major gifts from that engaged pool (the 5% rate in the model). 

        It is a decision that requires at least a three-year commitment. How many orgs are operating on year-to-year plans?

        • Not Everyone Wants or Can Handle Growth

        On the service delivery side, it takes vision to become the organization that is worthy of receiving this extra funding. Your service model might work at your current scale but will have trouble reaching more people. Maybe there is internal resistance to becoming so reliant on fundraising revenue.

        Perhaps, despite all your current needs, additional revenue would create more problems than it would solve. Major gifts typically have some type of restriction in their use. Unless you have a crystal clear vision and are willing to walk away from certain gifts, an influx of restricted gifts could be problematic.

        The people factor can also be important here. In this new world where you 4x your fundraising revenue, would you grow your people and make it a priority for them to stay?

        • With Great Engagement Comes Great Responsibility

        More engaged constituents are people that expect a superior level of human communication with the organization. Many of us find this challenging enough as individuals, even more, when dealing with organizations. Some organizational leadership may actually prefer having less engaged, arms-length constituents. The disconnect happens when they also want those disconnected constituents to be audaciously generous.

        • The 5% “Extraction Rate” is a Big Assumption

        In the model, I assumed that the “extraction rate” remains constant at 5%. In other words, your capacity to generate gifts from the pool of donors with high engagement and high capacity. It probably fluctuates more than this. As gift officers turn over, staff needs to be retrained, and donor relationships rebuilt. You would think it makes sense to offer longevity bonuses at least for the time it takes for major gift relationships to mature.

        • Engagement == Annual Donor

        Having annual donors is nice but, in this model, it isn’t only about the money. More generally, it is about having people engaged with the organization long and deeply enough so that the few with the capability to make a transformational gift are inspired and invited to do so. In the past, it may have been hard to measure other forms of engagement so making an annual gift was a good proxy. This is no longer the case and every org with a CRM can build an engagement score of some type.

        The true goal is to maintain and increase deep engagement year over year. 

        This engagement can express itself by making gifts or being an active member of your community.

        • Is a high donor retention strategy always the best strategy?

        You can play with the numbers yourself (see above for spreadsheet link). You will soon discover that, depending on the number of new donors you acquire every year and the difference in retention rate between your high and low strategies, the high retention strategy does not always win.

        For example: high retention (35%; 1,000 new donors per year) vs. low retention (30%; 2,000 new donors per year)

        In this example, the high retention strategy raises $593,571 in total over the 7 years of the model. The low retention strategy raises $756,452.

        In general, if your acquisition is constant between the two scenarios the high retention strategy always wins.

        What does this mean for the person deciding the strategy? A high donor retention strategy will work (transformationally!) if you are willing to embrace a new business model that will increase your donor retention rate by at least two digits.

        Incremental improvements (1 or 2 percentage points), especially if they mean losing on acquisition, will probably not yield strong enough results to stick.